How Can We Help You?

Find answers to common questions about layovers, bookings, and flight modifications.

Flight Bookings & Custom Layovers

How does adding a custom layover hub work? +
When searching for flights, check the "Add a Custom Layover Hub" option. Enter your preferred connection city or airport code (such as Dubai or London Heathrow) to curate customized stopovers with customized transfer durations.
Can I book multi-passenger tickets under one reservation? +
Yes, you can search and book flights for up to 9 passengers in a single booking session using the passenger dropdown menu on the main search form.

Changes & Cancellations

What is your 24-hour cancellation policy? +
Most flight bookings made at least 7 days prior to departure can be canceled within 24 hours of purchase for a full refund, subject to specific carrier conditions.
What happens if an airline delays or cancels my connected flight? +
All multi-leg connections booked through Pascal Travel are backed by carrier guarantees. In the event of an involuntary schedule disruption, our support team will assist you with rebooking on the next available route.

Travel Documents & Baggage

Do I need a transit visa for extended layovers? +
Transit visa requirements depend on your nationality and the stopover country. It is the passenger's responsibility to verify visa requirements with the relevant embassy prior to departure.

Can't find what you're looking for?

Our dedicated traveler support team is available 24/7 to assist with your bookings.

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